FAQ
What types of jewelry do you offer at Saphembis?
At Saphembis, we offer a wide range of carefully selected jewelry, including necklaces, bracelets, rings and earrings. Our collections include elegant and sophisticated pieces, inspired by various cultures and contemporary trends.
Can I place a custom order?
Although we do not offer customization services, our catalog offers a wide selection of unique designs that will suit different styles and preferences.
What are the delivery times ?
Delivery times vary depending on your location. Typically, orders are processed and shipped within 3-5 business days. Once shipped, they are delivered within 5-10 business days.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your package online via our carrier's website.
What is your return policy ?
We accept returns within 30 days of the purchase date, as long as the jewelry is in its original condition and unworn. Please contact us for a return authorization number and detailed instructions.
What payment methods do you accept?
We accept major credit cards including Visa, MasterCard, and American Express.
Can I change or cancel my order after I have placed it? Check
You can change or cancel your order within 24 hours of your purchase. After this time, we cannot guarantee changes as the order may already be processing.
How can I contact Saphembis customer service?
You can contact us via our contact form on the website, by email at saphembis.sav.clients@gmail.com.
We hope this FAQ answers all your questions. For any other inquiries, please feel free to contact us. Thank you for choosing Saphembis for your jewelry needs.